TEYZA

Last updated: 26 October 2026

Delete your Teyza account and data

Shoppers and sellers can request deletion of their Teyza account and associated personal information. You do not need to reinstall the app or sign in to this page.

Send your request

Request account deletion by email

If this button does not open an email app, write to support@teyza.co.za using your normal email service.

  1. Use the subject Teyza account deletion.
  2. Include the account email address or phone number and, for a seller, the shop name.
  3. State whether you want the whole account deleted or only specified data, such as a submitted verification photo.

Do not send your password, OTP codes or identity documents in the initial email. We may ask you to verify account ownership through an appropriate channel.

What deletion covers

For a verified whole-account request, we review the account and associated personal information for deletion or de-identification: account/profile details, seller verification evidence, device notification registrations and other linked personal data that is no longer required. A seller's public listing and public shop photos are addressed as part of closing the seller account. We also assess relevant service-provider copies and communicate any further steps required.

What may need to remain

Limited transaction/accounting records, dispute records, security/fraud-prevention records or information subject to a legal obligation may need to remain. We restrict retained data to that purpose and explain applicable limits when handling the request. Copies held by another order/chat participant are not necessarily under Teyza's control. Backup copies may remain until routine replacement.

Verification images and identity evidence are separately marked to expire 90 days after submission and removed by scheduled cleanup; that expiry does not replace an account-deletion request. See the privacy policy for retention details.

Timing and request updates

We verify ownership and assess the request before confirming completion. We will explain any required retention, unresolved transactions, or additional verification steps that affect the request. To ask for progress, reply to your request email rather than sending new identity documents. Uninstalling the app or signing out does not delete the account.

Connected Google, Apple or Meta accounts

Deleting Teyza does not delete your separate Google, Apple, Facebook, Instagram or WhatsApp account. You can also revoke Teyza access in the provider's settings. Where you used an optional connected sales channel, include that connection in your request so we can address stored connection identifiers and credentials. Revoking provider access alone does not delete existing Teyza account data.